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Ravana got through Lakshmana's rekha. He did not get what he actually came for. The disguise bought him proximity, not the outcome. The Story In the Ramayana, Ravana doesn't walk up to Sita as himself. He knows what she'd do if the ten-headed king of Lanka appeared at her doorstep. So he disguises himself as a wandering sadhu — saffron robes, a begging bowl, the calm bearing of a holy man. Sita, raised to revere ascetics, breaks her own protective boundary — drawn by Lakshman

Want Buyers to Listen? Stop Arguing First

Sympathy acknowledges pain; empathy understands it. Most salespeople think they understand their customers. Many say things like: "I understand your problem." "I know how you feel." "Don't worry, everything will be fine." But customers are smart. They can easily tell whether you genuinely understand them or whether you are simply saying comforting words. This is where the difference between sympathy and empathy becomes important. And in sales, that difference can decide wheth